Open Hours
9am - 5.00pm Mon - Fri

Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Tax Monster Pty Ltd and Tax Monster Aust Pty. Ltd. Tax Monster Pty Ltd is our registered Tax Agent & Tax Monster Aust Pty Ltd performs the work and billing. Your access to and use of all information on this website including purchase of our service/s is provided subject to the following terms and conditions.We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Registered Users

1. In order to access the services provided on this website, you must become a registered user. You must complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

2.You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

3. On registration, we provide you with a password and Customer Number. On registration you agree to pay for our services as set out on our website.

4. We reserve the right to terminate your registration at any time if you breach these terms and conditions.

Our Website Services

5. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

6. All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

7. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or forward any request or enquiries onto third parties. It is our intention that this policy will protect your personal information from being dealt with in any way that is consistent with applicable privacy laws in Australia.

Use of your Information

8.By accepting the terms and conditions & privacy policy, when you select to request information from Tax Monster Pty Ltd as stated below you agree to the following use of your information. I understand that Tax Monster Pty Ltd provides services from information and requirements provided by yourself. If you provide contact details you agree that we are able to forward your contact details onto third parties, such as Tax Monster Australia Pty Ltd who lodges your tax returns. Tax Monster Australia Pty Ltd is a tax agent subcontracted by Tax Monster Pty Ltd to lodge your tax returns and to process “Fee Deduct from Refund” service provided by Tax Monster Pty Ltd. Tax Monster Australia Pty Ltd will receive your refund from the ATO and deduct Tax Monster Pty Ltd fee before depositing the balance into your nominated bank account. You may also be contacted directly by Tax Monster Pty Ltd or affiliated companies. For further information read our Privacy Policy.You also agree by selecting these terms and conditions and our privacy policy that visitors who submit information to our site can be used for other purposes for which it is submitted or for other secondary purposes that are related to Tax Monster Pty Ltd or affiliates.

Do not call register – Consent

9. For the purposes of the Do Not Call Register Act 2006 (if it applies) – by submitting your contact details or your telephone number. Your consent expressed or deemed consent to be contacted by Tax Monster Pty Ltd and affiliated company. You consent to be contacted by phone, email, mail or sms.

Site Access

10. When you visit our website, we give you a limited licence to access and use our information for personal use

11. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

12. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

13.The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

14.This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

15.You may link our website only with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Content you provide

16. We reserve the right but will not have an obligation to remove or refuse to distribute any Content. We also reserve the right to adapt or modify your Content for any reason including for distribution purposes.

17. By posting Content on this website, you provide us with an undertaking that such Content does not infringe the rights of someone else and that it does not violate the law in any other way such as by being defamatory, being of racist content or is threatening.

Intellectual Property Rights

18. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

19. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

20. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

21.If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Disclaimers

This company is located in Australia.

22.Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose.

23.To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

24. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website. Statutory Guarantees and Warranties to Consumers

25.Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-

  1. Schedule 2 of the C&C Act; and
  2. those statutory guarantees, all of which are given by us to you if you are a consumer.

26.As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

  1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
  2. if we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
  3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

27.If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
  3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
  4. We do not participate in any way in the transactions between our users.

Indemnity

28.By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Jurisdiction

29. These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the

jurisdiction of those Courts.

30. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as

necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Cancellation Policy

31.Credit card payment is processed upon preparation, not upon your submission. Tax Monster Pty Ltd, under most circumstances, will not issue a refund of the fees after preparation. Preparation is defined as the time when you are first contacted for queries or preparation of your tax return is commenced by Tax Monster Pty Ltd, whichever earlier.

Refund Policy – No Worries Guaranteed

  1. This refund policy not apply to Gross Salary under $18,200. This is because all the tax withheld is refundable and the maximum tax refund can only be the total tax withheld paid by the employee.
  2. This refund policy does not apply if customer’s lower tax payable amount was due to taxable income being omitted, calculation errors or incorrect deduction claim.
  3. Refund will be provided if the tax return prepared by Tax Monster Pty Ltd shows a higher or the same amount of tax payable as what the customer has calculated prior to engaging Tax Monster Pty Ltd.
  4. Customer applying for a refund will need to provide evidence of the calculation done prior to engaging Tax Monster Pty Ltd and Tax Monster Pty Ltd is satisfied with the evidence.

Privacy

32.We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

33. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

FaceBook

34. Tax Monster Pty ltd, will credit customers account with a $10 credit applied to any returns or future returns if they have either liked us on Social Media site FaceBook or logged into our service via FaceBook Connect.

Instant Refunds

35. Tax Monster Pty Ltd provides a 24 Hour Instant Refund processing service. This may be offered to customers that are pre approved by Tax Monster. This is at the discretion of Tax Monster. If customer is approved, we will process your refund amount within 24 hours of completing your return. We will process payment of 80% of your return within 24 Hours, Tax Monster will alert the customer of payment via electronic means. 20% will be held for 30 days from time of processing the original payment, if money is received from the ATO.Any fees owing will be deducted from the remaining 20%. Instant Tax Refunds are only available to a maximum of $1500 per return. The transfer time is subject to bank processing policy.

Tax Calculator

  1. Gross Salary refers to the annual gross salary for the 2013 – 2014 financial year.
  2. Taxable Income means Annual Gross Salary less any Deductions based on the answers to the deduction questions.
  3. Tax payable is calculated using the 2013 – 2014 Tax Rates table.
  4. Medicare levy is calculated based on the taxable income and Medicare levy Income Threshold table (2013 – 2014) is use. This does not include the Medicare levy surcharge.
  5. Low Income Tax offset is calculated based on the taxable income and by referring to the Low Income Tax Offset table (2013 – 2014).
  6. Gross Salary in this calculator does not take into account any other income subject to tax.
  7. Tax Withheld refers to the assumed tax withheld paid as per the ATO’s Schedule 2 Pay as you go (PAYG) withholding Weekly Tax Table (NAT 1005). It is calculate by dividing annual gross salary by 52 weeks and refer to the “With tax-free threshold” amount to be withheld. This weekly PAYG tax withheld is then multiply by 52 weeks to calculate the annual PAYG tax withheld. This calculator assumes that your employer follows the NAT 1005 weekly PAYG withholding tax table.
  8. Refund is calculated by using Tax Withheld less Tax payable less Medicare Levy plus Low Income Tax Offset from the taxable income.
  9. Taxable Income in this tax calculator is designed at a $500 increment starting from $18,200 hence the Taxable Income you entered will be referred to the closest $500 Taxable Income group in our system to work out the Tax payable, Medicare levy and Low Income Tax Offset if applicable.
  10. All taxable income under $18,200 have no tax. In other words, all tax withheld paid by the employee for an annual taxable income of less than $18,200 will be the maximum tax refund.

Deduction

  1. If answered yes to any of the deduction questions. The calculator assumes the user is aware and understands the deduction eligibility rule and keeps good records of the deductions.
  2. Deduction question (Car): cents per kilometre is used for estimated motor vehicle deduction.If answered yes to this question, the tax calculator assumes the user is eligible to claim the maximum of 5,000 business kilometres that falls between the 1.601 – 2.6 litre ordinary engine or 0.801 – 1.3 litre rotary engine.
  3. Deduction question (Home Office): If answered yes, the tax calculator uses the 34 cents per hour method to calculate the deduction assuming the employee works an average of 10 hours a week.
  4. Deduction question (Accounting Fee): If answered yes, the tax calculator assumes the average accounting fee will be $150.
  5. Deduction question (Dry Cleaning): If answered yes, the tax calculator assumes the dry cleaning expense to be $150 which is the maximum claim before a written evidence is required.
  6. Deduction (Internet): If answered yes, the tax calculator assumes the average internet plan is $60 per month and 20% is work related.

These Terms and Conditions have been specifically drafted for, and provided to Tax Monster Pty Ltd by LawLive Pty Ltd (LawLive Pty Ltd.)

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